Last Updated: June 15, 2026
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Khameran LLC, doing business as Help ("Company," "Help," "we," "our," or "us"), a limited liability company. These Terms govern your access to and use of our mobile application, website, and all related features, content, and services (collectively, the "Platform").
By creating an account, clicking "I agree," or otherwise accessing or using the Platform, you represent that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case "you" refers to that entity.
Help is a technology marketplace only. Help is not a party to any agreement between a Customer and a Service Provider, does not provide the underlying Services, and is not responsible for the acts or omissions of any User.
Help operates solely as a neutral online venue and technology platform that enables Customers to discover, and contract directly with, independent Service Providers. The contract for any Service is formed exclusively between the Customer and the Service Provider. Help is not a contractor, subcontractor, employer, joint employer, agent, broker, insurer, or partner of any User, and nothing in these Terms creates any agency, partnership, joint venture, franchise, or employment relationship between Help and any User.
We do not, and have no obligation to, supervise, direct, control, or monitor the manner, means, timing, quality, legality, or safety of any Service. Service Providers alone are responsible for their Services and for compliance with all applicable laws.
To use our Platform, you must:
To access certain features, you must create an account. You agree to:
We reserve the right, in our sole discretion and without liability, to suspend, restrict, or terminate your account at any time, with or without notice, if:
Help is a technology platform that connects Customers with independent Service Providers. Help does not:
Service Providers are independent businesses and independent contractors who:
Sales tax is the Service Provider's responsibility. Help facilitates connections and payments; it is not the seller of the underlying Services.
8.1 Service Provider responsibility. Each Service Provider is solely responsible for determining, collecting, reporting, and remitting all sales, use, gross-receipts, value-added, and other transaction-based taxes ("Sales Taxes") that apply to the Services it sells, as well as all income, self-employment, payroll, and other taxes arising from its business. Service Providers represent that they hold any tax registrations, permits, or licenses required to collect and remit such taxes. Service Providers agree to indemnify and hold Help harmless from any Sales Tax, penalty, interest, or assessment arising from their Services, except to the extent Help is required by law to collect and remit such tax as described below.
8.2 Customer responsibility. Customers are responsible for any Sales Taxes shown at checkout and for any taxes that a taxing authority later determines to be due on a Service the Customer purchased.
8.3 Marketplace facilitator laws (reservation of rights). Certain jurisdictions impose "marketplace facilitator" or similar obligations that may require Help, rather than the Service Provider, to calculate, collect, and remit Sales Taxes on transactions made through the Platform. Where and to the extent applicable law requires Help to do so, Help may calculate, collect, and remit such taxes, add them at checkout, and report them as required, notwithstanding Section 8.1. Help's collection of any tax in one jurisdiction or transaction does not obligate it to do so in any other, and does not relieve a Service Provider of responsibility for any tax Help is not required to collect. Help makes no representation that any amount shown at checkout reflects all taxes that may ultimately be due. Nothing in this Section constitutes tax advice; Users should consult their own tax advisors.
You agree not to:
10.1 Assumption of risk. You acknowledge that booking, providing, and receiving Services involves inherent risks, including the risk of property damage, bodily injury, financial loss, or unsatisfactory work. You knowingly and voluntarily assume all such risks and take full responsibility for your decision to use the Platform and to transact with other Users.
10.2 Release. Because Help is only a venue and is not a party to the underlying Service contract, you release Help and its officers, directors, members, employees, contractors, and agents (the "Help Parties") from any and all claims, demands, damages, and liabilities of every kind, known or unknown, arising out of or in any way connected with a dispute with, or the acts or omissions of, another User, including any Customer or Service Provider. You expressly waive any rights you may have under any statute or common-law principle that would otherwise limit the effect of this release to claims you know or suspect to exist at the time of the release.
Help may, but is not obligated to, verify credentials or conduct identity or background checks on Service Providers. Where performed, such checks are limited in scope and reliability. Help does not guarantee:
Customers are responsible for conducting their own due diligence before engaging any Service Provider.
The Platform and all content, features, and functionality (other than User Content) are owned by Khameran LLC and protected by copyright, trademark, trade secret, and other laws. This includes software and code; logos, trademarks, and brand elements; text, graphics, images, and design; and compilations of content and data. Except for the limited license below, no rights are granted to you.
We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Platform for its intended purpose, subject to these Terms. We may revoke this license at any time.
You retain ownership of Content you submit. By submitting Content (including reviews, photos, listings, and messages), you grant Help a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, fully paid, sublicensable, and transferable license to host, store, use, reproduce, modify, adapt, publish, translate, distribute, and display such Content in connection with operating, promoting, and improving the Platform. You represent that you own or have all rights necessary to grant this license and that your Content does not violate any law or third-party right. We may remove or disable any Content at our discretion.
The Platform and all Services discoverable through it are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, the Help Parties disclaim all warranties, including:
To the maximum extent permitted by law, in no event will the Help Parties be liable for:
The Help Parties' total aggregate liability for all claims arising out of or relating to these Terms or the Platform will not exceed the greater of (a) the total platform fees actually received by Help from you in the six (6) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so some of the above may not apply to you. In such cases, the Help Parties' liability is limited to the smallest amount permitted by law.
We are not responsible for the quality, safety, or legality of Services; the accuracy of information provided by Service Providers; disputes between Customers and Service Providers; or the acts, omissions, outages, or errors of third-party payment processors, hosting providers, or other vendors.
Please read this Section carefully. It requires you to resolve most disputes with Help through binding individual arbitration and waives your right to a jury trial and to participate in a class action.
These Terms and any dispute arising out of or relating to them or the Platform are governed by the laws of the State of Texas and applicable U.S. federal law, without regard to conflict-of-law principles. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions in this Section.
Before initiating arbitration, you agree to first contact us at admin@helpMobileApp.com and provide a written description of the dispute and the relief sought, and to engage in good-faith efforts to resolve it for at least thirty (30) days.
Except for the carve-outs below, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The arbitration will be conducted in the State of Texas, or by video/telephone where available, and judgment on the award may be entered in any court of competent jurisdiction. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement.
The following are not subject to mandatory arbitration: (a) claims that qualify for small-claims court and are brought there on an individual basis; (b) claims for injunctive or equitable relief to stop unauthorized use or abuse of the Platform or infringement of intellectual property; and (c) any claim where applicable law prohibits mandatory arbitration.
You and Help agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of representative proceeding. You and Help waive any right to a trial by jury.
You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms by sending written notice to admin@helpMobileApp.com with your name, account email, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms.
If the class action waiver in Section 14.5 is found unenforceable as to a particular claim or request for relief, then that claim or request will be severed and decided by a court of competent jurisdiction in Texas, while all other claims proceed in arbitration. If Section 14.3 is found unenforceable in its entirety, the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Texas.
You agree to indemnify, defend, and hold harmless the Help Parties from and against any and all claims, damages, losses, liabilities, judgments, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to our collection, use, and disclosure of your information as described there.
By creating an account, you consent to receive communications from us electronically, including:
You agree that electronic notices, agreements, and disclosures satisfy any legal requirement that such communications be in writing. If you provide a phone number, you consent to receive calls and text messages (including via automated technology) related to your account and bookings; message and data rates may apply, and you may opt out of non-essential messages by following the unsubscribe instructions provided.
We may modify, suspend, or discontinue any part of the Platform at any time without liability. We may also modify these Terms at any time. We will provide notice of material changes by posting the updated Terms, updating the "Last Updated" date, and, for significant changes, by reasonable electronic notice. Your continued use of the Platform after changes become effective constitutes acceptance of the modified Terms.
Service Providers agree to:
Service Providers agree to pay platform fees as specified in the Platform and any applicable Service Provider agreement, which may include commission on completed bookings, subscription fees for premium features, and payment-processing fees. We may change fees prospectively on reasonable notice.
Each Service Provider represents that it is an independent business operating on its own account and indemnifies the Help Parties against any claim arising from its Services, its tax obligations, its employees or subcontractors, or any classification, wage-and-hour, or benefits claim asserted against Help on the theory that the Service Provider or its personnel are employees of Help.
Service Providers are solely responsible for maintaining appropriate insurance coverage for their business and Services. Khameran LLC does not provide insurance coverage for any Service performed through the Platform and is not responsible for any loss not covered by a Service Provider's insurance.
We respect intellectual property rights and respond to notices of alleged infringement. If you believe Content on the Platform infringes your copyright, send a written notice with the information required by the Digital Millennium Copyright Act to admin@helpMobileApp.com. We may remove allegedly infringing Content and terminate repeat infringers.
Either party may terminate the account relationship at any time. Upon termination:
We will not be liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, fire, flood, war, terrorism, civil unrest, pandemics or epidemics, labor disputes, utility or internet failures, third-party service outages, or governmental actions.
24.1 Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions remain in full force and effect.
24.2 No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
24.3 Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms, in whole or in part, without restriction.
24.4 Entire Agreement. These Terms, together with our Privacy Policy and any additional agreements you accept, constitute the entire agreement between you and Khameran LLC regarding the Platform and supersede all prior agreements on that subject.
24.5 Headings. Headings are for convenience only and do not affect interpretation.
If you have questions about these Terms, please contact us:
By using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including the binding arbitration agreement and class action waiver in Section 14.
© 2026 Khameran LLC. All rights reserved. This platform is owned and operated by Khameran LLC.