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Delete Your Help Account

This page explains how to delete your account and associated data for the Help app, owned and operated by Khameran LLC. Account deletion is self-service and is done directly in the app, in a few taps — no request or waiting required.

Account deletion is immediate and permanent. Once you confirm in the app, your account and profile data are removed right away and the action cannot be undone.

How to delete your account

This works for every sign-in method — phone number, Google, and Apple:

Open the Help app and sign in.
Go to your Profile screen.
Tap Delete Account.
Confirm on the warning prompt. For your security, you will be asked to re-verify your identity — by re-entering the one-time code texted to your phone, or by re-confirming your Google or Apple sign-in.
Your account and profile data are then permanently deleted and you are returned to the login screen.

What data is deleted

When your account is deleted, we permanently remove the following:

Your login identity and authentication credentials (phone number, email, Google/Apple sign-in link).
Your profile information (name, email address, phone number, profile details).
Your saved service addresses and location data.
Your in-app notification feed and push-notification tokens.

Note: full payment card numbers are never stored by Help — payments are handled by our payment processor (Stripe).

What data is kept, and for how long

Some records are retained after account deletion because we are legally required to keep them, or because they are needed to complete transactions, resolve disputes, and prevent fraud:

Data	Status	Retention
Account profile, login credentials, saved addresses, notification tokens	Deleted	Removed permanently
Booking / order records and related financial data (amounts, refunds, taxes, fees)	Kept	Retained for legal, tax, accounting, and dispute-resolution purposes for up to 7 years, then deleted or anonymized
Service-provider subscription history (audit trail), for vendor accounts only	Kept	Retained as a compliance record for up to 7 years, then deleted or anonymized
Payment transaction records held by our payment processor (Stripe)	Kept by processor	Retained by Stripe per its own legal and financial-record obligations

After any applicable retention period ends, retained records are deleted or irreversibly anonymized so they can no longer be linked to you.

Questions

For any questions about account or data deletion, contact us:

Email: support@helpMobileApp.com
App: Help
Developer: Khameran LLC

For more on how we handle your information, see our Privacy Policy.